Return & Refund Policy

🛍️ Return & Refund Policy

Need help with a return or refund? Just reach out to us at +92 323 7748094 — we're here to make things right.

🧾 1. Received the Wrong Product?

No stress — we’ll fix it!
Step 1: Contact us and let us know what you received
Step 2: We’ll arrange a free pickup
Step 3: Once we get the item back, we’ll send the correct one or issue a full refund within 7 working days

🔁 2. Want to Exchange or Return Something?

Change of mind? We get it.
Step 1: Let us know within 7 days of delivery
Step 2: Make sure the product is unused, sealed, and in original packaging
Step 3: Ship it back to us — return courier cost is paid by the customer
Step 4: Once we receive and inspect it, we’ll process your exchange or refund

📦 3. Product Arrived Damaged?

We’re here to help — just follow these quick steps:
Step 1: Record a video while unboxing the sealed package
Step 2: Send us the video as proof
Step 3: After validation, we’ll arrange a replacement or refund
⚠️ No claims can be processed without video proof

💸 4. How Refunds Work

Step 1: Once we inspect your return, we’ll begin processing the refund
Step 2: Refunds are completed within 7 working days
Step 3: You’ll receive the refund via your original payment method or bank transfer

🚫 5. Non-Returnable Items

For hygiene and safety reasons, certain products can’t be returned, such as:

Opened skincare products

Used testers

Free/promotional items

Please double-check the product’s return eligibility before sending anything back.