| 🛍️ Return & Refund Policy |
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| Need help with a return or refund? Just reach out to us at +92 323 7748094 — we're here to make things right. |
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| 🧾 1. Received the Wrong Product? |
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| No stress — we’ll fix it! |
| Step 1: Contact us and let us know what you received |
| Step 2: We’ll arrange a free pickup |
| Step 3: Once we get the item back, we’ll send the correct one or issue a full refund within 7 working days |
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| 🔁 2. Want to Exchange or Return Something? |
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| Change of mind? We get it. |
| Step 1: Let us know within 7 days of delivery |
| Step 2: Make sure the product is unused, sealed, and in original packaging |
| Step 3: Ship it back to us — return courier cost is paid by the customer |
| Step 4: Once we receive and inspect it, we’ll process your exchange or refund |
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| 📦 3. Product Arrived Damaged? |
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| We’re here to help — just follow these quick steps: |
| Step 1: Record a video while unboxing the sealed package |
| Step 2: Send us the video as proof |
| Step 3: After validation, we’ll arrange a replacement or refund |
| ⚠️ No claims can be processed without video proof |
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| 💸 4. How Refunds Work |
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| Step 1: Once we inspect your return, we’ll begin processing the refund |
| Step 2: Refunds are completed within 7 working days |
| Step 3: You’ll receive the refund via your original payment method or bank transfer |
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| 🚫 5. Non-Returnable Items |
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| For hygiene and safety reasons, certain products can’t be returned, such as: |
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| Opened skincare products |
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| Used testers |
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| Free/promotional items |
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| Please double-check the product’s return eligibility before sending anything back. |